{"id":7882,"date":"2023-03-05T12:38:00","date_gmt":"2023-03-05T12:38:00","guid":{"rendered":"https:\/\/techsupport-dev.de\/cjtoolbox\/?page_id=7882"},"modified":"2023-04-25T10:45:18","modified_gmt":"2023-04-25T10:45:18","slug":"desmak-m2c3-essentials","status":"publish","type":"page","link":"https:\/\/techsupport-dev.de\/cjtoolbox\/modules-for-decision-maker\/factory-floor\/promoting-dialogue-and-engagement\/essentials\/","title":{"rendered":"Essentials"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7882\" class=\"elementor elementor-7882\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d36818 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"7d36818\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4200610\" data-id=\"4200610\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04c3908 elementor-widget elementor-widget-image\" data-id=\"04c3908\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2048\" height=\"300\" src=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-10145\" alt=\"\" srcset=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE.png 2048w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE-300x44.png 300w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE-1024x150.png 1024w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE-768x113.png 768w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE-1536x225.png 1536w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/DWA-CJ_Toolbox_KEYVISUAL_Website-Header_2048x300_OHNE-600x88.png 600w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c5ef5 elementor-widget elementor-widget-spacer\" data-id=\"d1c5ef5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a293a04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a293a04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dbfe500\" data-id=\"dbfe500\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-007632a elementor-widget elementor-widget-breadcrumbs\" data-id=\"007632a\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e330719 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e330719\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-780c11ea\" data-id=\"780c11ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c9f3b7 elementor-widget elementor-widget-spacer\" data-id=\"2c9f3b7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d242dd elementor-widget elementor-widget-heading\" data-id=\"54d242dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Essentials<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f2e64 elementor-widget elementor-widget-spacer\" data-id=\"d2f2e64\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14bba90f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14bba90f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f1ca774\" data-id=\"6f1ca774\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dd647ce elementor-widget elementor-widget-heading\" data-id=\"7dd647ce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-small\">Promoting dialogue and engagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4a195a elementor-widget elementor-widget-text-editor\" data-id=\"3e4a195a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Main topics:<br \/><\/strong>News outlet as facilitator, fostering dialogue with civil society, dialogue formats, dealing with divisive topics, collaborating with civil society, audience engagement, engagement on social media<\/p><p><strong>Summary:<\/strong> <br \/><span style=\"font-weight: 400;\">Constructive journalism seeks to open up new opportunities for dialogue on various levels \u2013 between the public and those in power, between journalists and their audiences, and among community members themselves. Especially useful is starting conversations between people or groups that are very divided. There are several initiatives that have tried or are trying to do this. More engagement in general with the public can also help bring people back to news outlets and raise trust. Collaboration is a part of this and can take many forms: journalists can ask their audiences what stories they should be covering or include them in the reporting process. Social media is a key platform for bringing constructive stories to your audience and a way to make the community members partners as well as news consumers. But it takes effort and monitoring to keep online conversations constructive.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae660fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae660fd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2faf2817\" data-id=\"2faf2817\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-207fd7f8 elementor-widget elementor-widget-heading\" data-id=\"207fd7f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the benefits of audience engagement? \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f09fec elementor-widget elementor-widget-text-editor\" data-id=\"16f09fec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Journalists who have built strong connections to their communities insist that engaging the public achieves something more fundamental than either promotion of their work or crowdsourcing, although these are certainly positive outcomes. A bigger benefit is making sure their work matters to their audience. For publishers and editors who oversee journalists\u2019 work, engagement helps boost public support, something that news outlets need to survive.<\/span><\/p><ul><li><span style=\"font-weight: 400;\">In short, engagement is important for the following reasons:\u00a0<br \/><\/span><span style=\"font-weight: 400;\">It can build trust since the audience is valued, journalists are humanized, and the public sees that they and the outlets they work for care about the good of the community.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It helps journalists understand what information audiences need and want, what the local problems are as well as the potential solutions. It keeps the public reading\/listening\/watching.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It helps journalists by giving them story ideas, source suggestions, feedback, etc.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It can boost citizen involvement in their own communities.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It contributes to more conversation and dialogue, which is necessary for progress.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engagement in general is good for community health, democracy and good governance.\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d2c78f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d2c78f8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c5f6cd7\" data-id=\"2c5f6cd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e94573d elementor-widget elementor-widget-heading\" data-id=\"7e94573d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the benefits of audience engagement? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f98ce1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f98ce1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39b42af1\" data-id=\"39b42af1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d92557d elementor-widget elementor-widget-text-editor\" data-id=\"3d92557d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Journalists who have built strong connections to their communities insist that engaging the public achieves something more fundamental than either promotion of their work or crowdsourcing, although these are certainly positive outcomes. A bigger benefit is making sure their work matters to their audience. For publishers and editors who oversee journalists\u2019 work, engagement helps boost public support, something that news outlets need to survive.<\/span><\/p><ul><li><span style=\"font-weight: 400;\">In short, engagement is important for the following reasons:\u00a0<br \/><\/span><span style=\"font-weight: 400;\">It can build trust since the audience is valued, journalists are humanized, and the public sees that they and the outlets they work for care about the good of the community.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It helps journalists understand what information audiences need and want, what the local problems are as well as the potential solutions. It keeps the public reading\/listening\/watching.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It helps journalists by giving them story ideas, source suggestions, feedback, etc.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It can boost citizen involvement in their own communities.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It contributes to more conversation and dialogue, which is necessary for progress.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engagement in general is good for community health, democracy and good governance.\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a13f8f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a13f8f7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d013f2\" data-id=\"9d013f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fc26e06 elementor-widget elementor-widget-heading\" data-id=\"5fc26e06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to engage and collaborate with civil society \n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22726820 elementor-widget elementor-widget-text-editor\" data-id=\"22726820\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Fostering dialogue with civil society is central to constructive journalism. This heightened engagement goes by different names, such as community-centered, engaged or \u201cmemberful\u201d journalism. It is a strategy to remain relevant with audiences and to create a supportive community, important in these days of uncertain revenue models. Today\u2019s relatively low-cost digital tools and techniques make this kind of communication easier than ever with various communities, be they based on a geographical region or a topic of interest.\u00a0<\/span><\/p><p><b>How to start:<\/b><span style=\"font-weight: 400;\"> There are several ways to engage more intensely with audiences, ask them questions, invite them to share their experiences, let them make suggestions or comments, get them involved in the research and even in the production of constructive stories. This can start with: \u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Social media discussion and surveys<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Focus group discussions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilitated discussions (face-to-face or online)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Community events<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Discussion groups<\/span><\/li><\/ul><p><b>Reaching out to the public: <\/b><span style=\"font-weight: 400;\">Asking questions and surveying your audience can be a powerful tool which strengthens the connection between a news outlet and the public. This kind of request for input gives audiences a role and makes them feel a part of the reporting process. The German membership-based news start-up Krautreporter uses member input in a <\/span><a href=\"https:\/\/engagedjournalism.com\/resources\/krautreporter-playbook-engaged-journalism\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">variety of ways<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Topic vote: <\/b><span style=\"font-weight: 400;\">Members are presented with five topic options they vote on. The topics that got the most votes is the one covered. Members feel engaged and are interested even if they voted for a different topic.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What do people want to know?: <\/b><span style=\"font-weight: 400;\">Members are asked about their questions on a given topic. This helps journalists to decide about the angle they will pursue. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Resource request: <\/b><span style=\"font-weight: 400;\">Members are asked for input about experts or specific information.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What\u2019s your experience?: <\/b><span style=\"font-weight: 400;\">This kind of call-out can help journalists find protagonists for stories. It can give you a variety of experiences and allow you to tell a story with more complexity and from different points of view.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Crowdsourcing: <\/b><span style=\"font-weight: 400;\">Members are asked for their best ways of doing something. Fact-check the ideas to create a best-of list and then make it available to everyone.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What matters to people?: <\/b><span style=\"font-weight: 400;\">This approach ensures that journalists report on subjects that matter the most to people.<\/span> <span style=\"font-weight: 400;\">What does the audience want explained? What issues are important to them? This can be a guide to coverage and ensure stories are relevant. \u00a0\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">These kinds of surveys can also be used to get buy-in for constructive journalism internally and help develop market strategies externally.<\/span><\/p><p><b>Co-authoring:<\/b><span style=\"font-weight: 400;\"> In certain instances, a story could be co-authored by members of the community. It can provide a closer look at the reality of people directly dealing with an issue \u2013 a view from the front lines, so to speak. It can make a story extremely relevant. However, this kind of strategy requires a significant time investment. Note: this does not imply giving up editorial control, rather it\u2019s an effort to give the audience a chance to contribute more (ideas, information etc.) to a story. The journalist should always have the last word before publication. Another co-authoring strategy is to ask the audience to go out themselves to record audio or video or write accounts related to an issue in their community. These personal \u201c<\/span><a href=\"https:\/\/www.npr.org\/series\/92479240\/-radio-diaries\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">diaries<\/span><\/a><span style=\"font-weight: 400;\">\u201d in video, audio or written form can be quite moving and give unique insights into lived experiences. Current technology makes recording easy for members of the public, although the editing process can be time intensive.\u00a0<\/span><\/p><p><b>Crowd-newsroom: <\/b><span style=\"font-weight: 400;\">Correctiv, a German non-profit investigative newsroom, started some years ago to involve readers\/users into the way it did journalism. The journalists built a special platform for this way of co-creating journalism, a <\/span><a href=\"https:\/\/www.lenfestinstitute.org\/solution-set\/german-property-records-are-not-publicly-available-but-the-investigative-newsroom-correctiv-turned-to-readers-to-help-collect-data\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">crowd-newsroom<\/span><\/a><span style=\"font-weight: 400;\">. They ran a co-creation project over six months that included the following phases:\u00a0\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information campaign: callout for participation on social media and in partner media (4-6 weeks)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collection of data: community members uploaded data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processing of data: fact-checking and verification of collected data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifying story ideas and reporting\u00a0<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">By one of the first investigations of this kind. It discovered that money laundering was behind around 10% of the real estate sales in the German city of Hamburg.\u00a0\u00a0\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4204f0b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4204f0b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2aa8447a\" data-id=\"2aa8447a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25f54624 elementor-widget elementor-widget-heading\" data-id=\"25f54624\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Engagement through social media \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f534bd9 elementor-widget elementor-widget-text-editor\" data-id=\"7f534bd9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Many of the options for dialogue and engagement listed above are possible through social media, which is key in starting conversations, some of which might transition to the physical world. It\u2019s important to put careful thought into any social media engagement strategy to ensure it is effective and relevant while remaining constructive.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What platform is your audience on? How do they engage with it?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you have social media policies in place?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who moderates discussions?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who is responsible for the social media conversation around a story?\u00a0<\/span><\/li><\/ul><p><b>Ideas for using social media for participation and engagement:\u00a0\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Highlight CJ stories.<\/b><span style=\"font-weight: 400;\"> Promote them and ask the audience to share in their own networks.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Boost transparency:<\/b><span style=\"font-weight: 400;\"> Bring audiences along as you produce constructive stories. It can also help build trust and understanding, and perhaps future cooperation if people understand how the work was done.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Answer questions: <\/b><span style=\"font-weight: 400;\">Take questions from the audience, provide answers on issues important to the community.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Manage the conversation\u2019s tone:<\/b><span style=\"font-weight: 400;\"> While it takes some time, moderation is extremely important to keep the comment section from deteriorating into name-calling and worse. Input from trolls and other extremely negative, aggressive and unhelpful comments should be deleted.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Journalist as moderators:<\/b><span style=\"font-weight: 400;\"> The author of a story can moderate the discussion around it. He or she can answer questions about the reporting process, clear up misunderstandings, and get valuable input on how the story was received and what to follow-up on.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Track your response rate, take surveys:<\/b><span style=\"font-weight: 400;\"> What kind of content is connecting with your audience?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Acknowledge input:<\/b><span style=\"font-weight: 400;\"> Call out audience members who have provided information (if they want to be acknowledged). It leads to deeper engagement as members feel their engagement is useful and making a difference.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reward loyal audience members:<\/b><span style=\"font-weight: 400;\"> create a private social media group for very engaged audience members with special events, such as talks with editors, experts who appeared in the stories, post-pandemic events, etc. Maybe co-authoring with this group would be possible.\u00a0<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\"><a href=\"\/cjtoolbox\/modules-for-decision-maker\/factory-floor\/promoting-dialogue-and-engagement\/handouts\/?preview_id=9388&amp;preview_nonce=796c5b72e8&amp;preview=true\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-8259\" src=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05.png\" alt=\"\" width=\"20\" height=\"20\" srcset=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05.png 130w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05-80x80.png 80w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05-100x100.png 100w\" sizes=\"(max-width: 20px) 100vw, 20px\" \/><\/a> <a href=\"\/cjtoolbox\/modules-for-decision-maker\/factory-floor\/promoting-dialogue-and-engagement\/handouts\/?preview_id=9388&amp;preview_nonce=796c5b72e8&amp;preview=true\" target=\"_blank\" rel=\"noopener\">See Handout: Audience engagement during the entire story cycle<\/a><\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20b82b2a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20b82b2a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67b4adfc\" data-id=\"67b4adfc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a010ada elementor-widget elementor-widget-heading\" data-id=\"4a010ada\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Encouraging dialogue instead of discord \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e3260d elementor-widget elementor-widget-text-editor\" data-id=\"40e3260d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Fostering dialogue with civil society is crucial in constructive journalism, one of whose central aims is to go to the heart of social and political divides and try to bridge them. While journalists have always gone to the places of friction in society, too often the result is people slugging it out on TV and online. They\u2019re trying to score a \u201cgotcha\u201d moment that might burnish their reputation among those who feel as they do. While this might make for dramatic video or a post with a lot of shares, it usually doesn\u2019t move forward the debate or solve an issue. People become defensive, battle lines are hardened, and the other side is demonized.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Another, more constructive approach is to try to build respectful, fact-based conversations between people about the issues that matter deeply to a society. Only by talking to others can\u00a0 people find common ground and start tackling problems successfully. Of course, everyone will never agree on everything; there will always be strong differences of opinion. But getting people talking about even their deeply held differences is better than not talking at all.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Pillar 3 of the constructive model focuses on starting a dialogue among leaders and decision-makers but also with and among people in the community (see Module 1, Chapter 2).\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In this sense, constructive journalism shares similarities with civic journalism (or public journalism). Widely discussed in the 1990s, it uses a bottom-up approach and sees community members as potential participants in public affairs, rather than victims or observers to be written about. It seeks to engage people and improve the climate of public discussion. These conversations are the basis of coverage since it encourages the communities to engage with issues that impact them.<\/span><\/p><p><b>Media outlet as facilitator: <\/b><span style=\"font-weight: 400;\">Constructive<\/span> <span style=\"font-weight: 400;\">journalism aims to alter the relationship between media outlets and news audiences. In addition to being disseminators of information and interpreters, outlets with a constructive approach become catalysts and facilitators of conversations. These conversations give room for people to express their feelings and opinions or ask questions to those in power or to those living next door.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In the traditional model, journalists ask for people\u2019s stories, record their experiences and concerns, and then package and polish them to share with audiences. It\u2019s often a one-way street without follow-up or asking what audiences themselves might need. This alternative model aims for a real conversation, uncovering what is meaningful to people. The result is a fuller picture told from many angles as well as a deeper relationship with the audience.\u00a0<\/span><\/p><p><b>Managing a constructive dialogue:<\/b><span style=\"font-weight: 400;\"> It\u2019s important that media outlets keep these conversations on a constructive path. That means not simply trying to pit one party against each other to watch sparks fly, but to keep the atmosphere calm and the tone respectful despite differences of opinion. Journalists should carefully consider how they ask questions to get people to honestly participate instead of retreating to their defensive bunkers (see Module 2, Chapter 1). Media outlets can facilitate constructive conversations and debates by:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Training staff to moderate constructively: <\/b><span style=\"font-weight: 400;\">Journalists might need to rethink how they ask questions and the kinds of questions they ask. Training journalists that show potential to be moderators using conflict resolution techniques can do a lot to boost the quality of any dialogue.\u00a0\u00a0\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Going<\/b> <b>deeper: <\/b><span style=\"font-weight: 400;\">Introducing moderators\/journalists to active listening techniques such as looping can help them get beyond the usual positioning statements and find out why someone believes the way they do (see Module 2, Chapter 1).\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Embracing nuance, not conflict: <\/b><span style=\"font-weight: 400;\">Emphasize commonalities not differences.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Connecting people with different viewpoints:<\/b><span style=\"font-weight: 400;\"> The points of friction are where progress can be made but ensure that the people participating are willing to make a good-faith effort to discuss the issue honestly instead of just grandstanding.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Creating a<\/b> <b>de-escalating setting: <\/b><span style=\"font-weight: 400;\">Are people on neutral ground? Do they feel \u201csafe\u201d?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Give<\/b> <b>the mic to \u201ccommon people\u201d: <\/b><span style=\"font-weight: 400;\">Let community members speak. Give their opinions equal weight as those of politicians or others in powerful positions.\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Some news outlets following a constructive approach are putting this strategy to work. A few examples:\u00a0<\/span><\/p><p><b>Political debate\u00a0without the toxicity:<\/b><span style=\"font-weight: 400;\"> Norway\u2019s national broadcaster NRK launched a political debate aimed at finding points of connection and agreement. In \u201cEinig?\u201d, or \u201cAgreed?\u201d in Norwegian, politicians were chosen to participate in the program who were willing to abandon political posturing for honest conversation. Personal attacks and talking points were frowned upon. The editorial team also offered advice on how to lead a constructive conversation. The program was recorded in a garage rather than a traditional election campaign studio to strip away the glamour and drama. According to the show\u2019s editor, panelists who came on talk shows were often more civil and real with each other before or after the show when they were having a coffee. The goal was to recreate that type of atmosphere when the cameras were rolling.<\/span><\/p><p><b>Dialogue (and dining) across divides:<\/b><span style=\"font-weight: 400;\"> Germany\u2019s Die Zeit newspaper ran a series that included face-to-face discussions between people on opposite sides of a political issue. <\/span><a href=\"https:\/\/www.zeit.de\/gesellschaft\/2019-11\/germany-talks-discussion-issues-democracy-english\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Germany Talks<\/span><\/a><span style=\"font-weight: 400;\"> (<\/span><i><span style=\"font-weight: 400;\">Deutschland Spricht<\/span><\/i><span style=\"font-weight: 400;\">) matched people up who lived relatively close together but who held very different views on certain political and social issues, such as climate policy, vaccines and gender equality. According to Maria Exner, who helped develop the format, a project evaluation showed that even a two-hour conversation helped reduce prejudices between people of differing political persuasions. The political views of many participants also inched closer to each other in many cases. Such events can &#8220;encourage the center of society to remain open and willing to talk,&#8221; according to Peter Coleman, a professor of psychology at New York&#8217;s Columbia University. The idea has been expanded to a program called <\/span><a href=\"https:\/\/www.mycountrytalks.org\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">My Country Talks<\/span><\/a><span style=\"font-weight: 400;\"> that has had participants from over 30 countries. The Guardian runs a similar series called <\/span><a href=\"https:\/\/www.theguardian.com\/lifeandstyle\/series\/dining-across-the-divide\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Dining Across The Divide<\/span><\/a><span style=\"font-weight: 400;\">, where people with opposing views on some of the more divisive issues in the UK break bread together and talk.\u00a0<\/span><\/p><p><b>Boosting democratic engagement:<\/b><span style=\"font-weight: 400;\"> <br \/>In Australia before federal elections in 2013 and 2016, citizens were asked through social media, meetings, publications and broadcasts what issues they wanted candidates in their districts to address. Then candidates talked about these issues at public meetings reported on by the media. Organizers found that there were issues flying under the media radar which did not figure in the public debate. The goal was to improve civic engagement and alter how journalists reported politics. This model is based on the \u201c<\/span><a href=\"https:\/\/www.thecitizensagenda.org\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Citizens Agenda<\/span><\/a><span style=\"font-weight: 400;\">\u201d project from <\/span><a href=\"https:\/\/electionsos.com\/resource\/jay-rosen-presents-the-citizens-agenda\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jay Rosen<\/span><\/a><span style=\"font-weight: 400;\"> of New York University in which members of the public are not merely consumers or recipients of news, but co-creators who deserve to have a say in what journalists cover.\u00a0<\/span><\/p><p><b>Consideration of political, social factors:<\/b><span style=\"font-weight: 400;\"> The ability of the above models to open a constructive dialog depend largely on local political, cultural and societal conditions. For example, the Norwegian program Einig? was effective due to that country\u2019s strong democratic and egalitarian traditions. In other countries and different political environments, getting politicians to debate in such a manner might be impossible. In addition, some topics might be sensitive or simply taboo. Under authoritarian regimes, open communication can get people in trouble. The journalist attempting to create honest and open dialogue should carefully take the current political and social climate into consideration.\u00a0\u00a0\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-560cb85a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"560cb85a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3377556a\" data-id=\"3377556a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c97b436 elementor-widget elementor-widget-heading\" data-id=\"5c97b436\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dealing with divisive topics constructively\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee92fa3 elementor-widget elementor-widget-text-editor\" data-id=\"1ee92fa3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When it comes to highly controversial and divisive topics, constructive journalism offers other approaches that can help promote mutual understanding and respectful exchanges. This can be particularly helpful for moderators in live interview situations and round tables or town hall meetings.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u201c<\/span><b>Complicating the Narratives\u201d: <\/b><span style=\"font-weight: 400;\">This approach by the Solutions Journalism Network and US journalist Amanda Ripley focuses on <\/span><a href=\"https:\/\/thewholestory.solutionsjournalism.org\/complicating-the-narratives-b91ea06ddf63\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">different ways to report on controversial issues<\/span><\/a><span style=\"font-weight: 400;\"> that don\u2019t inflame conflict and cause fear and division. Its goal is to help audiences make sense of what\u2019s going on so they can consider how they want to move forward.<\/span><\/p><p><span style=\"font-weight: 400;\">Ripley developed this approach after the election of Donald Trump in 2016. She wondered why she had not anticipated his victory and how she could have better understood voters\u2019 motivations. She didn\u2019t want to meet voters armed with her own prejudices and tried to question them in a different way. She understood that the essence of the conflicts undermining American society could not be reduced with conventional journalistic approaches. According to her, \u201cwhen people encounter complexity, they become more curious and less closed off to new information.\u201d She talked to specialists in conflict resolution: psychologists, lawyers, researchers, diplomats, mediators and rabbis \u2013 people who \u201cknow how to break toxic narratives and get people to reveal deeper truths.\u201d\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Ripley found that it\u2019s useless to try to reason with an angry or frightened person. Irrational deadlocks can be real, and deep and seem insurmountable. For example, if someone feels threatened, it\u2019s impossible to arouse their curiosity. They will remain enclosed in their \u201cfilter bubble\u201d where they feel safe. Therefore, first, they need reassurance.<\/span><\/p><p><span style=\"font-weight: 400;\">This reporting approach is based on four central ideas that help journalists:<\/span><\/p><ul><li><b>Listen differently: <\/b><span style=\"font-weight: 400;\">Journalists\u2019 preconceived notions and biases should be acknowledged\u00a0 and challenged, which helps sources feel heard and understood. This can be done through the \u201clooping\u201d technique used by mediators (see Module 2, Chapter 1).\u00a0<\/span><\/li><li><b>Go beneath the problem: <\/b><span style=\"font-weight: 400;\">Ask different types of questions that get to the core of a person\u2019s beliefs, motivations or values. This is a way to avoid fixating on throwaway remarks or caricaturing seemingly rigid positions. Thoughtful interview questions create more accurate and nuanced portrayals.<\/span><\/li><li><b>Embrace complexity: <\/b><span style=\"font-weight: 400;\">Journalists should<\/span> <span style=\"font-weight: 400;\">navigate the various layers and sides of an issue, such as including historical or geographical context in reporting. This generates a deeper understanding of a conflict and keeps audiences curious (pillar 2 of the constructive model).<\/span><\/li><li><b>Counter confirmation bias<\/b><span style=\"font-weight: 400;\">: Research has made it clear that<\/span><a href=\"https:\/\/www.newyorker.com\/magazine\/2017\/02\/27\/why-facts-dont-change-our-minds\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">facts alone won\u2019t get people to change their minds<\/span><\/a><span style=\"font-weight: 400;\"> about an issue, nor is that the goal. However, carefully presenting data and bringing together people with different viewpoints can lead to new ways of processing and thinking about a controversial topic.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12eb13de elementor-widget elementor-widget-image\" data-id=\"12eb13de\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"751\" height=\"422\" src=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Solutions-Journalism-Network_Pillars-of-Complicating-the-Narratives-1024x575.png\" class=\"attachment-large size-large wp-image-8887\" alt=\"\" srcset=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Solutions-Journalism-Network_Pillars-of-Complicating-the-Narratives-1024x575.png 1024w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Solutions-Journalism-Network_Pillars-of-Complicating-the-Narratives-300x169.png 300w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Solutions-Journalism-Network_Pillars-of-Complicating-the-Narratives-768x431.png 768w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Solutions-Journalism-Network_Pillars-of-Complicating-the-Narratives-600x337.png 600w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Solutions-Journalism-Network_Pillars-of-Complicating-the-Narratives.png 1440w\" sizes=\"(max-width: 751px) 100vw, 751px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49e65bc7 elementor-widget elementor-widget-text-editor\" data-id=\"49e65bc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Source: Solutions Journalism Network<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab6482c elementor-widget elementor-widget-text-editor\" data-id=\"1ab6482c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\"><a href=\"\/cjtoolbox\/modules-for-decision-maker\/factory-floor\/promoting-dialogue-and-engagement\/handouts\/?preview_id=9388&amp;preview_nonce=796c5b72e8&amp;preview=true\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-8259\" src=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05.png\" alt=\"\" width=\"20\" height=\"20\" srcset=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05.png 130w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05-80x80.png 80w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/Pfeil-Verweis-05-100x100.png 100w\" sizes=\"(max-width: 20px) 100vw, 20px\" \/><\/a> <a href=\"\/cjtoolbox\/modules-for-decision-maker\/factory-floor\/promoting-dialogue-and-engagement\/handouts\/?preview_id=9388&amp;preview_nonce=796c5b72e8&amp;preview=true\" target=\"_blank\" rel=\"noopener\">See Handout: 22 questions to complicate the narrative<\/a><\/span><\/i><\/p><p><b>Conciliatory Journalism: <\/b><span style=\"font-weight: 400;\">A 2016-2018 Finnish <\/span><a href=\"https:\/\/research.tuni.fi\/comet-en\/conciliatory-journalism\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">research project<\/span><\/a><span style=\"font-weight: 400;\"> brought together over 50 Finnish journalists, journalism students as well as researchers in the fields of journalism, communication and online interaction to look at an increasing level of polarized public discourse and the rise of disinformation. Conciliatory journalism was developed from the resulting findings. It takes a similar approach to Complicating the Narratives in that it seeks to support journalists writing about controversial and conflict-prone social issues. It values diversity, listening and social responsibility and features three core principles that are modeled on dispute mediation:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Clarify the tension:<\/b><span style=\"font-weight: 400;\"> The first step towards constructive discussion is a mutual understanding of what, exactly, is being talked about and where the disagreements lie.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Facilitate listening:<\/b><span style=\"font-weight: 400;\"> Good coverage of a dispute should leave all parties, and those in the audience who side with them, feeling that they have been heard and understood correctly \u2013 even when they are being challenged.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Maintain trust:<\/b><span style=\"font-weight: 400;\"> Journalism\u2019s role as a trusted and fair forum of public discussion is precarious if not carefully maintained.<\/span><\/li><\/ol><p><b>Dialogue Journalism \u2013 bridging divides: <\/b><span style=\"font-weight: 400;\">In the US, an organization called Spaceship Media has built an <\/span><a href=\"https:\/\/spaceshipmedia.org\/?home=true\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">approach<\/span><\/a><span style=\"font-weight: 400;\"> to reducing the animosity in public discourse that also subscribes to the idea of reporters as moderators and active participants in the news. This model also seeks to rebuild trust and burst information bubbles, but it also ultimately wants to attract and engage enough readers, viewers and subscribers to ensure the survival of a struggling news industry. The approach is built around gathering people on opposite side of contentious issues and starting honest dialogue by looking at four central questions:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you think of the other community?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you think they think of you?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you want the other side to know about you?\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you want to know about the other community?\u00a0<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Once they have answered these, identified a conflict and built a project around it, they expand the process into its seven-step \u201cdialogue journalism\u201d method that features moderated conversations and then telling stories in the media about them.\u00a0<\/span><\/p><p><b>Evolution of attitudes:<\/b><span style=\"font-weight: 400;\"> The above examples share many similarities and reflect a relatively new, emerging view of the journalist\u2019s role. Twenty-five years ago, only a few in the media thought journalists should take on a more active role in societal conversations. But as polarization has increased and traditional news practices become less effective and sustainable, those ideas are changing. Research studies and anecdotal evidence indicate that where there is still reluctance among many in the industry to change the status quo, among younger reporters, there appears to be a desire to do things differently.\u00a0 <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12c1234d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12c1234d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b60ea48\" data-id=\"1b60ea48\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9e3321 elementor-widget elementor-widget-text-editor\" data-id=\"d9e3321\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7770\" src=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/5_CJTB_B-T17.png\" alt=\"\" width=\"40\" height=\"40\" srcset=\"https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/5_CJTB_B-T17.png 130w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/5_CJTB_B-T17-80x80.png 80w, https:\/\/techsupport-dev.de\/cjtoolbox\/wp-content\/uploads\/2023\/03\/5_CJTB_B-T17-100x100.png 100w\" sizes=\"(max-width: 40px) 100vw, 40px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba3714d elementor-widget elementor-widget-heading\" data-id=\"5ba3714d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c9abdf0 elementor-widget elementor-widget-text-editor\" data-id=\"1c9abdf0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Elise Goldstein, Joseph Lichterman, How Correctiv invites readers into its investigations, The Membership Guide, 2020<br \/><\/b><a href=\"https:\/\/membershipguide.org\/case-study\/how-correctiv-invited-its-readers-into-its-investigations\/\" target=\"_blank\" rel=\"noopener\">www.membershipguide.org\/how-correctiv-invited-its-readers-into-its-investigations<\/a><\/p><p><b>Amnesty International, Look beyond borders &#8211; 4 minutes experiment, 2016 campaign<br \/><\/b><a href=\"https:\/\/www.youtube.com\/watch?v=f7XhrXUoD6U&amp;t=195s\" target=\"_blank\" rel=\"noopener\">www.youtube.com\/4-min-experiment<\/a><\/p><p><b>Elizabeth Bader: The psychology of mediation (I + II): The IDR Cycle \u2013 A new model for Understanding Mediation, 2010<br \/><\/b><a href=\"https:\/\/www.mediate.com\/the-psychology-of-mediation-part-i-the-mediators-issues-of-self-and-identity\/\" target=\"_blank\" rel=\"noopener\">www.mediate.com\/the-psychology-of-mediation<\/a><br \/><a href=\"https:\/\/www.mediate.com\/the-psychology-of-mediation-new-model-for-understanding-mediation\/\" target=\"_blank\" rel=\"noopener\">www.mediate.com\/the-psychology-of-mediation-ii-the-idr-cycle-a-new-model-for-understanding-mediation<\/a><\/p><p><b>Elise Goldstein, Joseph Lichterman, How Correctiv invites readers into its investigations, The Membership Guide, 2020<br \/><\/b><a href=\"https:\/\/membershipguide.org\/case-study\/how-correctiv-invited-its-readers-into-its-investigations\/\" target=\"_blank\" rel=\"noopener\">www.membershipguide.org\/how-correctiv-invited-its-readers-into-its-investigations<\/a><\/p><p><b>Andrea Wenzel, Daniela Gerson, Evelyn Moreno, Engaging Communities Through Solutions Journalism, Columbia Journalism Review, 2016 <\/b><b><br \/><\/b><a href=\"https:\/\/www.cjr.org\/tow_center_reports\/engaging_communities_through_solutions_journalism.php\" target=\"_blank\" rel=\"noopener\">www.cjr.org\/engaging_communities_through_solutions_journalism.php<\/a><\/p><p><b>Amanda Ripley, Complicating the narrative (video)<br \/><\/b><a href=\"https:\/\/www.youtube.com\/watch?v=FtCfGswZSjg\" target=\"_blank\" rel=\"noopener\">www.youtube.com\/watch<\/a><\/p><p><b>SJN, Deep Listening and The BBC\u2019s Crossing Divides<br \/><\/b><a href=\"https:\/\/www.youtube.com\/watch?v=VT37-b51_qc\" target=\"_blank\" rel=\"noopener\">www.youtube.com\/deeo-listening<\/a><\/p><p><b>The Citizens Agenda: An Alternative to the Status Quo of Elections Coverage<br \/><\/b><a href=\"https:\/\/medium.com\/infogagement\/the-citizens-agenda-an-alternative-to-the-status-quo-of-elections-coverage-e1780f0c2e0b\" target=\"_blank\" rel=\"noopener\">www.medium.com\/the-citizens-agenda-an-alternative-to-the-status-quo-of-elections-coverage<\/a><\/p><p><b>Why Facts Don\u2019t Change Our Minds<br \/><\/b><a href=\"https:\/\/www.newyorker.com\/magazine\/2017\/02\/27\/why-facts-dont-change-our-minds\" target=\"_blank\" rel=\"noopener\">www.newyorker.com\/why-facts-dont-change-our-minds<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Essentials Promoting dialogue and engagement Main topics:News outlet as facilitator, fostering dialogue with civil society, dialogue formats, dealing with divisive topics, collaborating with civil society, audience engagement, engagement on social media Summary: Constructive journalism seeks to open up new opportunities for dialogue on various levels \u2013 between the public and those in power, between journalists&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":7466,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7882","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Essentials - Constructive Journalism<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Essentials - Constructive Journalism\" \/>\n<meta property=\"og:description\" content=\"Essentials Promoting dialogue and engagement Main topics:News outlet as facilitator, fostering dialogue 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